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What our clients have to say about us
Great Service
Great Service We've placed an order for 300 Architect rulers with Total Merchandise and was dealing with Amiee who has always been helpful. She turned around our proofs quickly and we were kept informed of progress. We had several changes to the ruler and she was very professional and ensured the new proofs were sent out for our sign off in good time. The items themselves are exactly what we asked for and good quality, and as shown on the artwork. Thankyou for your assistance and we will be placing future orders.
Customer Support was fantastic.
Customer Support was fantastic. Alice responded to queries and the order was processed and delivered very quickly. Thank you.
Outstanding Service Under a Tight Deadline
We ordered 100 sports water bottles for a charity event and were working to a very tight deadline. Poppy S was very helpful throughout the entire process, ensuring that our order was placed, manufactured and delivered exactly on schedule. The bottles arrived on time and the service was excellent throughout. Highly recommended.
Effecient and reliable service
I only started working with Total Merchandise a few weeks ago, but I have already been extremely impressed with their service. The team is always responsive, professional, and quick to deal with enquiries. A special thank you to Lois, who has been absolutely amazing. She managed to sort out what seemed like an impossible order request and handled it brilliantly from start to finish. Her dedication, efficiency, and commitment to finding a solution made all the difference. I would highly recommend Total Merchandise and look forward to continuing to work with them in the future.
Merchendise order
We placed a large order of multiple products. Website was easy to navigate to place order. Quality of merchandise was excellent as was communication with Poppy S. She was quick to create artwork proofs and make alterations to both artwork and order without issue. Would highly recommend and will use them again
Great customer service and quality products
Excellent service from Total Merchandise from start to finish. Poppy S was responsive, patient and helpful throughout the process, particularly while we worked through several design changes to get everything right. Communication was clear, delivery was on time, and the finished mouse mats are excellent quality. A very positive experience and I'd be happy to use Total Merchandise again.
we had a deadline and everything went smoothly with no stress!
we had a deadline for all items and support and communication to help us do this was very good. everything was delivered on time or earlier and all very good quality. would definitely recommend and will be using again. our clients were delighted with their gifts!
Efficient Process with Great Customer Support
We ordered a large amount of items and the entire process was handled extremely well from start to finish. Coordination was excellent, from the original quote right through to delivery, and everything was managed very efficiently. We dealt with Tania Lee, who made the whole process as smooth and stress-free as possible. There was a small issue with the wrong item arriving due to a miscommunication, but this was handled professionally and promptly. The correct item was sent out and received within a week, which we really appreciated. Overall, fantastic service and great communication. Highly recommend!
Proudly promoting the highest standards of quality, compliance and sustainability
Charter Members of the British Promotional Merchandise Association (BPMA), our industry's professional trade body.
Learn more about our awardsThe latest from our blog
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Founded in 2004, Total Merchandise is one of the UK's leading suppliers of promotional merchandise printed with your company logo and marketing message. We are proud to offer a huge variety of promotional item ideas as well as printed products for any and every marketing campaign or promotional drive, including the UK's bestselling range of branded mugs, promotional bags and promotional pens.
With over 5,000 branded products available, our range of merchandise items includes clothing, totes, USBs, notepads, tech gadgets, power banks, keyrings, lanyards, sweets and more... Much more! In short, we've got the perfect promo products to match your requirements, especially if you're working with a specific theme, occasion or budget in mind. We can even source unusual promotional ideas to help your business really stand out from the competition. From the functional to the fun, the constructive to the cute, we have the perfect products for you - and that's a promise.
Promotional merchandise printed with your company branding can make excellent giveaways for exhibitions, trade shows, consumer events and more. From branded mugs to printed cotton tote bags and promotional pens, we have a vast assortment of items that can prove useful for any situation, whether it's for an event, a giveaway for a specific audience (such as students or valued suppliers) or simply to stock-up on in-house supplies. Products such as branded keyrings or logo-adorned travel sets can also be handed-out to loyal customers as part of a seasonal offer or to thank them for their custom at the end of a transaction.
Why Should You Consider Promotional Products?
Branded products provide a fantastic way to market your business to customers, with promotional items offering a brilliant opportunity to drive awareness and company recognition long after your event or product launch.
According to research from the British Promotional Merchandise Association (BPMA), 81% of consumers keep promotional items for at least a year after receiving it, with promotional items found to be twice-as-likely to motivate consumer action than 'traditional' ad-spend methods. You can't mute a promotional product or flick past it to the next page – rather, they're tangible, in-hand reminders of your brand and its services.
Branded merchandise is a subtle yet savvy way to draw attention to your brand, integrating your logo with your customers' day-to-day lives and allowing them to subliminally link your business with all manner of actions, from the daily (the morning cuppa in a printed mug, perhaps) to the difficult (with your business providing a reassuring light-in-the-dark via a branded torch, say).
Want an instant inspiration fix of promotional item ideas? Look no further than our range of best-selling items. Promotional bags, branded mugs and printed ballpoint pens are always popular, with items ranging from desk essentials to techie gadgets are also all winners with our customers - and theirs! We have items that can suit all kinds of demographic, too, whether your target customer is at school, a busy professional or a sports fanatic.
With options to suit all industries, budgets and scenarios, we at Total Merchandise pride ourselves on providing an unbeatable range of products. Can't find what you're looking for or on a quest to find something unique for your upcoming marketing activity? Contact us – we'd be delighted to help you find the perfect fit for your campaign.
Impress With Corporate Gifts & In-House Branding
We also have a discerning assortment of luxury branded items: we're talking printed bottles of Prosecco, engraved pens, branded Moleskine notebooks… And so much more!
Our range of corporate gifts makes great giveaways for valued clients and colleagues alike. They offer a thoughtful way to show the recipient your business cares, whether you're thanking them for loyalty or helping them celebrate a special occasion. Despite a relatively low-cost, these are items with a high-perceived value, offering the lucky recipients a long-lasting reminder of the esteem your business holds them in. Of course, it's not just about your customers: promo products are also ideal for bringing some corporate identity into the workplace, too.
Promotional clothing, branded notepads and branded pens are all items that can be printed with your logo and used or worn by your colleagues, creating a sense of unity amongst your team as well as adding an impressive professional twist to meetings with clients, exhibition presences and more. Whatever your industry and however you and your team work – whether it's on a shop floor, in an office or on the road – you can be confident that we have the perfect products for you and your colleagues.
We also have items that are ideal for helping promote your business at industry exhibitions, consumer shows and other events where having a strong brand presence can be crucial. Whether you're after lanyards, bunting or banners, we've got it covered – contact us today for a quick quote.
In short, whichever impression you want to create and whichever marketing objective you want to achieve, promotional merchandise can help you smash your goals, create lasting impressions and assert your business as a leader in its industry.
Your Promotional Partner Since 2004
At Total Merchandise, we pride ourselves on delivering excellent customer service, with an in-house team who endeavour to go above and beyond for every client.
Don't just take our word for it, though. The thousands of 5* reviews we've received from our happy customers via platforms such as Trustpilot, Reviews.io and Google speak for themselves. Whether you want help finding the ideal item for your campaign, need assistance with an artwork query or simply want an initial quote, our friendly account managers are just a phone call away. And it's not just our customers who love us: we pride ourselves on our strong relationships with our suppliers, too. In 2019, we were delighted to win Promotional Merchandise Distributor of the Year in the annual Sourcing City Awards. Since then, we've maintained the title, most recently winning the accolade for the seventh consecutive year in December 2025. We were also proudly voted Distributor of the Year £10m+ at the prestigious BPMA Awards in January 2026, as voted for by our peers across the industry.
Whether you want full-colour printing, high-quality embossing or elegant engraving, we have the product to suit. Certain items can be printed with digital photography, meaning that that stunning image from your latest campaign can be emblazoned on a promotional mug or notepad for a giveaway with serious impact.
In a rush and need your promotional products ASAP? We know what it feels like when a deadline appears out of nowhere. Use our handy "Delivered By" calendar tool to find products that match your specific timeline requirements – that last-minute promo idea might not be as unrealistic as you first thought!
Whether you've been let down at short notice or were struck with inspiration in the middle of the night, we can help make your vision a reality.