Building Blocks of Customer Experience

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By now you know how effective a promotional product can be, but it's not all about the free gift, it's about the overall customer experience too. When a customer is interacting with your business, they are looking for an entirely positive experience from start to finish, the promotional products you're handing out merely enhance the experience. This infographic will show you how you can apply the building blocks of customer experience to create what your customer is looking for, and how you can use these blocks for choosing the most effective promotional gift too.

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Total Merchandise | Editoral Team

Our editorial team is drawn from a pool of experienced promotional merchandise product team members, account managers, marketers and other contributors. With such a wide range of skills and experience, they write about many aspects of promotional merchandise, wider marketing and business matters, as well as company news updates.

Revealed: The Best-Selling Promotional Products Of 2023

18th Dec 2023
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Most Popular ,
TM Academy

It's safe to say that 2023 has been quite the year for Total Merchandise. Over the last 12 months, we've hit some major milestones, grown our team, hosted our fi

Egg-Cellent Printed Easter Gifts That Every-Bunny Will Love

9th Mar 2022
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Seasonal ,
Most Popular

Easter is just on the horizon and if you're considering the seasonal treats you would like to gift your customers or colleagues, you've come to the right place because o

The TM Edit: Top British-Made Promotional Products

28th Jan 2021
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Most Popular ,
TM Academy

Have you ever thought about where your promotional products are made; whether they're manufactured in the United Kingdom or if they're made further afield? Well